Inbox · per-channel thread treatment Mockup round 3 Instagram DM open · automation replying · pause picker open · plain window wording on every channel
Silver Oak Properties · Channels Manager
Admin Ammar Khanitsupport@silveroak.ae

Conversations

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Ayesha Noor
Instagram @ayesha.noor.uae First message 12 Jul 2026
Pause automation For Ayesha Noor only

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Can reply now 6h 12m left of the 24 hour reply window Automation is replying: Property enquiry welcome Live Last message in 10:55
Today
Hi, I saw your reel on the two bedroom in Al Reem. Is it still available?

Ayesha messaged first, so the 24 hour reply window opened. Automation Property enquiry welcome started replying.

Yes, it is still available. So I can shortlist the right unit for you, what is your budget and when would you like to move in?
Property enquiry welcome Read
Around 130,000 AED a year, ideally moving in next month.
Noted. I have two units in that range. An adviser will follow up with viewing times today.
Property enquiry welcome Delivered
Here is the floor plan for both units.
Property enquiry welcome
Not delivered. Instagram refused the attachment. Send it again, or open Details for what Instagram said.
Can I see them this week?
Internal note Ammar Khan

Called once, no answer. She wants a viewing before Friday, so hold 1204 and 1607.

Property enquiry welcome is answering Ayesha. Send a reply and it stops for her, leaving this conversation with you. To stop it for a set time instead, use Pause automation.
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Instagram has no message templates, so a reply only reaches Ayesha while the window is open. Ctrl+Enter sends. 86 / 1000
Review strip States the one still cannot hold at once. Review device, not part of the screen.

WhatsApp, reply window closed

Cannot reply now The 24 hour reply window closed at 08:12
WhatsApp can still reach Vikram with an approved template.

Instagram has no templates, so the same closed window there offers no send at all. The wording stays the same on both channels.

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Trouble, and automation paused

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